The Company would like to remind the consumer that they are responsible for providing any necessary information for the delivery of their order and must provide a phone number on which they can be reached.
The Company cannot be held responsible for potential typing errors and resulting consequences such as delays or delivery errors. In this event, the consumer is fully responsible for any fees required to reship the order.
Any open/damaged package, accepted or not upon delivery, must be detailed in "comments". They must be detailed on the delivery note by the consumer who must also inform the service provider and Company by email within two days of delivery.
Only damage and anomalies detailed in the comments provided by the consumer shall be considered in resolving claims with the shipping provider.
In the event of delivery issues, the Company would like to remind the consumer that they must keep all items received as they are (inc. packaging and wrapping) until the case has been fully resolved.
Failure to adhere to the aforementioned rules may result in the shipping provider refusing to process the claim.
We recommend you check your delivery address in the order summary. In the event of errors in the delivery address, the consumer is fully responsible for any fees required to reship the order.
Within two working days of the date of delivery, the consumer must inform the Company of any delivery error/non-compliant products in nature or quality in relation to the information stated on the purchase order. Any complaints sent after this period will not be addressed, the consumer shall have no recourse and shall no longer hold the Company responsible.
In the event of receiving the wrong order, the consumer must keep the package/s as they are and inform the Company’s Customer Service department following their terms (see “Contact”).
In the event of non-compliant products, the consumer can inform the Company’s Customer Service department following their terms (see “Contact”).
The Company shall do its utmost to resolve the consumer’s issue as quickly as possible. In these exact events and when the error is due to its services, the Company shall pay for the return of the product/s using the shipping method of its choice.
The consumer is informed that certain documents related to the package/s may be required and the consumer should therefore retain any items received (including packaging) until the case is fully resolved.
Should the consumer exercise their right to withdraw, the consumer can choose between a refund for the debited amount and an exchange equal to the debited amount or with payment of the difference.
All returns must be requested on the “Order History” section of your “Account”. A return number and a return label will then be assigned to you automatically. Return shipping costs are offered. For countries outside France, the return label will be sent by our customer service per email.
All products must be returned to the Company unused and ready to resell. No returns or exchanges are available for any product which is damaged, incomplete or whose original packaging is damaged or missing. The return of Laces or socks are not accepted.
In any event, the consumer is responsible for returns at their own risk.
The returns authorisation number must be visible on the returns packaging and the returns form must be printed and included inside the packaging.
No cash on delivery shipments shall be accepted under any circumstances.
No non-compliance or fault claims for delivered products shall be accepted should they not meet the aforementioned procedures.
If the conditions described above are respected, the refund is made according to the choice of the customer by a store credit or by re-credit to the payment method used during purchase of the customer.
Product exchanges are not possible.
REIMBURSEMENT OF SHIPPING COSTS
The initial shipping costs are reimbursed except in the case of
- a partially returned order
- if you have chosen a delivery method other than the less expensive standard delivery method proposed on christopheauguin.com.
- delivery in the French Overseas Departments and Territories
In the event of the shipment of an order or product to a country other than mainland France, the Company would like to remind the consumer that they are the importer of the product/s in question. The Company is not liable for any customs, local taxes, import fees or state taxes that may apply. It is the consumer’s responsibility to contact the local authorities about the possibility and legislation regarding importing or using products or services that they intend to receive.
Neither party shall fail to fulfil their duties in the event that their fulfilment be delayed, hindered or stopped by an unforeseeable event or force majeure.
An unforeseeable event or force majeure is any event or unforeseen circumstance that is separate to the parties, unpredictable, unavoidable, outside the parties’ control and cannot be stopped by either party despite every reasonable effort.
For the purposes of clarification, aside from those usually defined by French courts and legal figures, the following are considered unforeseeable events or force majeure:
Transport methods or supplies blockades, earthquakes, fires, storms, floods, lightning
Suspension of telecommunication networks or problems with telecommunication networks outside clients’ control.
Hypertext links may send users to websites other than CHRISTOPHEAUGUIN.COM. The Company shall not be held responsible should these websites’ content breach legal provisions or current regulations.
INTELLECTUAL PROPERTY – COPYRIGHT
The “CHRISTOPHEAUGUIN.COM” website, “Christophe Auguin” brand, Product models, photos of Our Products, lookbooks and any content on the Website in general are protected by intellectual property rights.
We or our partners have exclusive exploitation rights for the Website, “Christophe Auguin” brand, Product models and the name “CHRISTOPHEAUGUIN.COM”. Under no circumstances can Clients copy, portray, broadcast, alter or concede any part whatsoever of the Website (e.g. audio-visual, graphic or literary items) without Our or Our Partners’ prior written authorisation. Full or partial reproduction, imitation or portrayal of Our intellectual property rights, and particularly the full or partial reproduction of Product images on the Website and “Christophe Auguin” brand or Product models, could be treated as fraud and subject to the French intellectual property law and/or treated as infringement for which the civil responsibility of the violators shall be subject to the aforementioned laws.
The provision of personal information for the purpose of online sales is compulsory as this information is essential to order processing, shipping and invoicing. The order shall not be confirmed without this information.
We are committed to implementing suitable technical measures to guarantee the safety and confidentiality of information provided by Clients. We are committed to storing personal data for a duration not exceeding that required to fulfil the requirements for which the data was collected and processed.
Should one or more provisions in these terms and conditions be deemed null or declared as such through the application of a law, regulation or following a ruling by a competent court, the other provisions shall retain their strength and scope.
These terms and conditions are subject to French law.
In case of dispute between the professional and the consumer, they will try to find an amicable solution.
In the absence of amicable agreement, the consumer has the possibility of seizing free of charge the mediator of the consumption to which the professional belongs, namely AME CONSO, within one year as from the written complaint addressed to the professional.
The referral to the consumer mediator must be made :
- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
- or by mail addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS.